Option 1. Upload excel to search by batch
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Option 2. Provide Data to Search One single ETA
Please enter your Location ID
Please enter the claim order number
Please enter the part number
Please complete the required information to validate data.
Location ID (10-digit number, no special characters), Claim Order (10-digit number, no special characters), Part Number (alphanumeric, no special characters).
If ETA information is not currently available, the ETA Lookup tool will recommend contacting the SMSC for updated information.
ETA information will not be available for orders already shipped; we recommend checking the order status in the Warranty Claims Portal first.
The ETA Lookup database is updated twice a week on Tuesdays and Thursdays; please check last updated date for reference.
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Accidental Damage Protection Service Refresher
posted on 06/03/2022
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