claims portal
ONLINE
claims portal
OFFLINE - Out of hours of operation; please note our hours of operation are from 10 AM - 6 PM EST
claims portal
PENDING
NGSP
ONLINE
NGSP
OFFLINE - Out of hours of operation; please note our hours of operation are from 10 AM - 6 PM EST
NGSP
PENDING
phone
ONLINE
phone
OFFLINE Hours of operation - Mon to Fri 9:00 AM – 5:00 PM EST.
phone
PENDING
ONLINE
OFFLINE Hours of operation - Mon to Fri 8:00 AM – 5:00 PM EST
PENDING
Option 1. Upload excel to search by batch
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Option 2. Provide Data to Search One single ETA
Please enter your Location ID
Please enter the claim order number
Please enter the part number
Please complete the required information to validate data.
Location ID (10-digit number, no special characters), Claim Order (10-digit number, no special characters), Part Number (alphanumeric, no special characters).
If ETA information is not currently available, the ETA Lookup tool will recommend contacting the SMSC for updated information.
ETA information will not be available for orders already shipped; we recommend checking the order status in the Warranty Claims Portal first.
The ETA Lookup database is updated twice a week on Tuesdays and Thursdays; please check last updated date for reference.
LATEST NEWS
Accidental Damage Protection Service Refresher
posted on 06/03/2022